Privacy Policy

Last updated: January 2026

1. Introduction and Principles

This Privacy Policy explains how FrameCare collects, uses, shares, stores, and protects personal information when you visit our website, submit forms, call us, or request services. We are committed to practical transparency, lawful processing, and data minimization. We only process data necessary to deliver requested services, communicate with customers, improve website performance, and meet legal obligations.

By using this website, you acknowledge that your information may be processed as described in this Policy. If you do not agree, please discontinue use of the website and avoid submitting personal details. This Policy is designed for high clarity and compliance, including standards relevant to online advertising platforms and modern privacy expectations.

2. Data We Collect

We may collect contact and request information such as your name, phone number, email address, service location, and message details provided in forms, calls, or emails. We may also process technical data, including browser type, device category, pages visited, referral source, and interaction events for analytics and website reliability.

When you request service, we may collect additional operational details such as appointment time, service history, materials used, and billing records. We do not intentionally collect sensitive personal categories unless you voluntarily include them in messages, and we request that users avoid sending unnecessary sensitive data.

3. Purposes and Legal Basis

We process personal data for customer communication, appointment scheduling, diagnostics, service delivery, quality control, invoicing, warranty support, security, and legal compliance. Where required by applicable law, legal bases may include contract performance, legitimate interest, consent, and compliance with legal obligations.

For optional analytics and advertising optimization, we rely on your cookie preference settings and applicable legal standards. Essential operational data may be processed without additional consent when strictly necessary to provide website functionality and protect against abuse or technical failures.

4. Cookies, Tracking, and Ads Readiness

Our website may use essential and optional cookies. Essential cookies support core functions such as consent memory, security controls, and session continuity. Optional cookies help us understand aggregate behavior and improve user experience and campaign relevance. You can choose your preference through our consent interface and update your decision later.

We do not sell personal data. If advertising tools are used, data is handled in accordance with platform policies and legal obligations, with focus on aggregate insights and campaign quality. We strive to maintain policy alignment with Google Ads and related transparency requirements, including clear disclosures and lawful data handling.

5. Data Sharing and Third Parties

We may share limited information with trusted service providers that support hosting, communications, analytics, payments, and customer management. These providers are expected to process data under confidentiality and security obligations. We do not permit third parties to use customer data for unrelated purposes.

We may disclose information when required by law, legal process, regulatory request, fraud prevention, or protection of rights and safety. In any ownership change, merger, or restructuring, data may be transferred under legal safeguards and this Policy’s principles.

6. Retention and Security

We retain personal data only for as long as needed for service delivery, legal compliance, accounting, warranty administration, and dispute resolution. Retention periods depend on data type and legal requirements. When retention is no longer required, data is deleted, anonymized, or securely archived according to operational standards.

We apply reasonable administrative, technical, and organizational safeguards such as access controls, secure systems, and process discipline. No internet system is fully risk-free, but we continuously monitor and improve security posture to reduce the chance of unauthorized access, loss, or misuse.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or object to processing, as well as request portability of your data. You may also withdraw consent for optional processing where consent is the legal basis. To exercise rights, contact us with sufficient detail to verify your identity and request scope.

We respond in good faith and within a reasonable period consistent with legal requirements. If a request cannot be fully completed due to legal, technical, or fraud-prevention obligations, we will explain the reason and available alternatives where appropriate.

8. International Use and Child Privacy

This website is intended for adult users and business-related service requests. We do not knowingly collect data from children under the age threshold defined by applicable law. If you believe a child has submitted personal data, contact us and we will take appropriate steps to remove such data where required.

If data transfer occurs across regions, we use reasonable contractual and technical safeguards designed to maintain lawful protection levels.

9. Updates to This Policy

We may revise this Privacy Policy to reflect legal updates, operational changes, or improvements in transparency. Updated versions are published on this page with a revised date. Material changes may be highlighted through website notice where appropriate.

For related legal information, please review our Terms of Service and Cookie Policy. For privacy requests, contact us via the details listed on Contact.