Terms of Service
Last updated: January 2026
1. Scope and Acceptance
These Terms of Service govern your use of the FrameCare website and all service requests made through our online forms, by phone, or by email. By accessing this website, booking an appointment, or requesting an estimate, you acknowledge that you have read and accepted these Terms. If you do not agree with any provision, please do not use this website and do not submit a booking request.
FrameCare provides on-site window-related services including adjustment, sealing, hardware repair, and insulated glass unit replacement. Service availability depends on technician schedule, location, and technical feasibility. We reserve the right to decline requests that are unsafe, outside our service scope, or inconsistent with legal or operational requirements.
2. Estimates, Pricing, and Approval
Any estimate provided before on-site inspection is informational and non-binding. Final pricing is confirmed after technical assessment because real conditions may differ from photos or verbal descriptions. We aim to maintain transparent pricing and provide a clear explanation of the proposed work, expected materials, and labor cost before service begins.
You remain fully in control of approval. No paid repair starts until you confirm the price and scope. If additional defects are discovered during work, we will pause, explain options, and request your approval before continuing. We do not add hidden charges and we do not perform unauthorized replacement of parts.
3. Appointments and Customer Duties
Customers are responsible for providing accurate contact details, accessible premises, and safe working conditions. Please ensure clear access to windows and remove fragile objects from the immediate work area before arrival. If a scheduled appointment cannot be fulfilled due to inaccessibility, safety hazards, or missing authorization, FrameCare may reschedule or cancel the visit.
If you need to change an appointment, contact us as early as possible. We make reasonable effort to accommodate schedule changes and urgent requests. Repeated no-shows or intentional misuse of booking channels may result in refusal of future appointments to preserve service availability for other clients.
4. Warranty and Limitations
We provide a workmanship warranty for completed repairs according to the service type and installed materials. Warranty covers defects caused by improper installation or adjustment. Warranty does not cover misuse, accidental damage, third-party modifications, force majeure, structural defects outside repaired elements, or issues unrelated to the performed service scope.
To make a warranty request, please contact us and provide a service date, issue description, and photos if possible. We may inspect the issue on-site to confirm eligibility. If covered, we will repair the issue without additional labor charge. If not covered, we will provide a fair and transparent paid repair option.
5. Liability and Service Quality
FrameCare performs services with professional care and commercially reasonable standards. However, to the extent allowed by law, our liability is limited to the amount paid by the customer for the specific service that directly caused the claim. We are not liable for indirect, incidental, or consequential damages including but not limited to loss of use, lost income, or secondary structural effects not caused by our work.
Nothing in these Terms limits rights that cannot be waived under applicable consumer law. If local law grants stronger customer protections, those protections remain valid. Our intention is practical fairness, transparent communication, and timely resolution in case of service concerns.
6. Payment Terms
Payment is due after service completion unless otherwise agreed in writing. We may accept cash, bank transfer, and other methods when available. A receipt or service confirmation can be provided upon request. In cases involving custom orders or special materials, advance payment or deposit may be required before procurement.
Late payment, chargeback abuse, or fraudulent disputes may result in legal enforcement under applicable law. If you experience a billing concern, contact us first so we can investigate and resolve the issue quickly.
7. Marketing, Accuracy, and Google Ads Compliance
FrameCare is committed to honest advertising and non-deceptive business practices. Promotional statements on this website and in paid advertising are intended to reflect real service capabilities. Typical response times, prices, and outcomes may vary by location, workload, and technical complexity. We avoid misleading guarantees and we do not claim impossible repair outcomes.
Some pages are optimized for search and paid ads to help customers find relevant services. SEO and advertising language is informational and does not replace technical inspection or written service confirmation. If any content appears inaccurate, please notify us and we will review and correct it.
8. Privacy, Cookies, and Legal Contact
Your use of this website is also governed by our Privacy Policy and Cookie Policy, which explain data handling, cookie categories, and user rights. By continuing to use the website after making cookie choices, you confirm your selected preference level. You can revisit legal pages at any time and contact us for clarification.
If you have legal or compliance questions regarding these Terms, please contact us through the details on Contact. We review legal requests in good faith and respond within a reasonable business period.